Certified Customer Care Supervisor “CCCS” 21-22 June 2010
May 11, 2010 Leave a comment
Customer Care Institute
CCI – USA is an international resource organization which assists Customer Care professionals with improving the delivery of Customer Care.
CCI tailor – made solutions meet the unique needs of every organization in the 21st century and have helped international organizations such as Toyota, General Electric, Bell South Direct TV, Chevron, Dunkin Donuts and Nestle to transform their customer service and customer relationship Management into a competitive advantage.
Over the past four years, the Better Business Bureau of Metro Atlanta has consistently selected CCI to deliver Customer Care training for its members.
This two-day course covers the basic skills and knowledge required to successfully supervise and lead front line employees in a Customer Care function. This course teaches the tools, techniques and skills required to keep employees motivated, productive and satisfied
For more information , please call 99766708