Certified Customer Care Manager “CCCM” 21-23 June 2010


Customer Care Institute

CCI – USA is an international resource organization which assists Customer Care professionals with improving the delivery of Customer Care.

CCI tailor – made solutions meet the unique needs of every organization in the 21st century and have helped international organizations such as Toyota, General Electric, Bell South Direct TV, Chevron, Dunkin Donuts and Nestle to transform their customer service and customer relationship Management into a competitive advantage.

Over the past four years, the Better Business Bureau of Metro Atlanta has consistently selected CCI to deliver Customer Care training for its members.

Certification Overview

This highly regarded certificate course includes fundamental elements required to successfully manage a Customer Care function. The three days course also includes advanced elements of service essential to the delivery of world class Customer Care.

For more information , please call 99766708

About Debaawy
Mohamed AL Debaawy is a Kuwait-based Egyptian national, with a wide exposure to Arabic and Non-Arabic cultures. He speaks Arabic and English – fluently. Result oriented with an influential approach to Learning & Development function. Have a clear contribution into HR & Service Line strategic plans by linking its strategic goals and objectives with the overall HR & Business Strategy which develop a competent and talented workforce; available at all times to feed into the existing operational and growing needs of the business.

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